Shipping, Returns, Refunds & Replacements
Last Updated: February 20, 2026
At Apple Store Pakistan, we prioritize the security of your purchase, the authenticity of your products, and a transparent shopping experience for all customers across Pakistan.
Important: To protect yourself and ensure smooth claim processing, you must record a continuous unboxing video when you receive your parcel. This video is required for any claims regarding damage, missing items, or authenticity.
1. Shipping & Delivery Policy
Origin: All products are shipped from our operations hub in Main Bazar, Paharpur, DI Khan.
Order Processing:
- COD Orders: Processed within 24 hours of placement.
- Prepaid Orders: Processed within 24 hours of payment confirmation.
- Orders placed on weekends or public holidays are handled on the next business day.
Delivery Timelines:
- Major Cities (Lahore, Karachi, Islamabad): 2–3 business days
- Other Areas & Rural Districts: 3–5 business days
Shipping Charges:
- Flat fee of Rs. 250 nationwide
- We cover additional courier costs (~Rs. 150 per parcel) to keep premium Apple products affordable
Courier Partner: LCS Courier. A tracking ID will be sent via WhatsApp once your order is dispatched.
2. Returns & Replacement Policy
Eligibility Window: Requests must be made within 24 hours of delivery.
Accepted Reasons for Returns/Replacements:
- Damaged on arrival
- Defective items
- Incorrect item sent
- Authenticity concerns (fake/replica)
Non-Returnable Items:
- Opened or used items (unless defective)
- Products marked as non-returnable at the time of purchase
Replacement Process:
- Contact our support via WhatsApp at 0305-9303892 with your order number and unboxing video.
- Once approved, carefully ship the item back to our DI Khan address.
First Attempt Priority:
In all cases, our first attempt will be to provide a replacement. If a replacement is not available, a refund will be processed instead.
Shipping Reimbursement:
- Pakistan Post (Dak Khana): 100% reimbursement of return shipping costs
- Private Couriers: Flat Rs. 150 reimbursement; remaining balance is customer responsibility
Price Adjustments:
If your replacement has higher specifications (e.g., higher storage), pay the price difference within 3 days. Failure to agree to the new price will cancel the replacement request after 3 days.
Replacement Fulfillment:
Once returned items are received and approved, your replacement item will be promptly dispatched.
3. Refund Policy
Eligibility for Refunds:
- Order cannot be delivered
- Fake or incorrect item delivered
- Replacement for defective item unavailable
Non-Refundable:
Change of mind after dispatch (courier charges are non-refundable)
Refund Process:
Approved refunds are processed within 7–10 business days via the original payment method.
Shipping charges are non-refundable.
4. Package Inspection & Security
- Inspect Before Acceptance: If the package appears damaged or tampered, refuse delivery and contact us immediately.
- Failed Delivery: Incorrect addresses or unavailable recipients may incur reshipment charges.
- Authenticity Guarantee: Only 100% original Apple products. Fake items are fully refunded, including shipping charges.
5. Contact Our Support Team
Our specialists are available to help you verify serial numbers, track parcels, and resolve delivery issues:
📍 Location: Main Bazar, Paharpur, Dera Ismail Khan, KP, Pakistan
📧 Email: support@apple-store.com.pk
💬 WhatsApp: 0305-9303892
🌐 Website: www.apple-store.com.pk